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Wednesday, April 19, 2017

POST REPATRIATION ASSISTANCE AND SERVICES EVERY OFW SHOULD KNOW

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the recruitment process.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!




POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
The services provided to OFWs at the HO are as follows:

1.Airport assistance

This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
2.Temporary shelter
This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.

3.Stress debriefing
This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 4.Counselling
This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.

5.Medical assistance
This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
6.Legal Counseling /Conciliation Services
This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.

7.Transportation service
This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
REGIONAL WELFARE OFFICES
(RWO)
        The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
The services provided to OFWs at the RWO are as follows:

1.Arrival assistance
This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
2.Client recovery
 This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
4. Regular OWWA programs and services
 This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.

5.Monitoring and evaluation
This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.

6.Data basing
 This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 Procedures at the RWO
A. Assistance prior and upon arrival of the client at the RWO
1. For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources:

1.1
Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.

1.2
The CO informs the NOK the flight details and condition of the client.

1.3
Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
1.4
The CO assesses the immediate needs of the client.

1.4.1
a.For clients needing further medical evaluation/treatment as recommended by the OP/HO:

b.If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.

c.The CO provides the client/NOK information on OWWA programs and services available at the RWO.


POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 1.4.2
 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:

a.The CO coordinates with the NOK prior to the arrival of the client.

b.The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.

c.If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.

d.The CO provides the client/NOK information on OWWA programs and services.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 B. Assistance for the recovery of the client
1. For walk-in clients:
1.1
The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.

1.2
The CO assesses the immediate needs of the client.

1.2.1
If the client needs medical assistance:
  
 a.The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.
  
b.The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.
 c.The CO prepares a case summary report.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 1.2.2
If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.

   a.For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).
b.For cases involving the recruitment-related violations, the CO refers the client to POEA.

c.For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).


1.2.3
If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 1.2.4
If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):

A.The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator

B.The CO may accompany the client to the said offices, if necessary.

C.The CO monitors the status of the case, if filed.


D.If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.
POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!! 
1.3
The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.

1.4
The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.

1.5
The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.

1.6
The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 1.7
The CO prepares and/or updates the client’s case summary report.

2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.

3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:

3.1
The CO identifies the client’s needs.

3.2
The CO verifies if the client is an OWWA member or not.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
3.3
If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.

3.4
If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.

3.5
If the client is not a member, the CO refers the client to other service providers/networks.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
C. Client’s reintegration assistance
1. Personal and social reintegration:
1.1
The CO assesses the client’s emotional and psychological readiness towards social reintegration.

1.2
The CO validates from family members the improvement of client’s social functioning and emotional stability.

1.3
The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.

1.4
The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.

1.5

The CO prepares/updates the case summary report.

POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
 A.  The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.

B. If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.

C.  The CO monitors the progress of the client’s training.


D.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.


          If the client prefers to be re-employed overseas:
                The CO provides the client with information that will raise his/her awareness on safe migration to avoid similar experience of exploitation and/or trafficking.


POST REPATRIATION ASSISTANCE AND SERVICES  The HO, with the Repatriation Assistance Division (RAD) as the focal unit, delivers the needed assistance and services to returning distressed OFWs.   Prior to arrival of the OFWs, the RAD coordinates with the concerned units of the HO for efficient delivery of services.  The services provided to OFWs at the HO are as follows:  Airport assistance      This refers to the services at the airport to address the immediate needs of all arriving distressed OFWs.  This includes facilitation of documents at the Immigration Counter, first aid/initial medical evaluation, retrieval of luggage, and facilitation of their exit. The OWWA Airport Assistance Counter (AAC) at the NAIA serves as the focal center in providing airport assistance. It is manned by a regular Airport Assistance Officer (AAO) and a duty nurse who attend to arriving distressed OFWs.  The counter is open from 8:00 A.M. up to the arrival of the last passenger flight.   2. Temporary shelter    This refers to a temporary board and lodging facility where returning distressed OFWs are accommodated. The OWWA Halfway Home was established to assist OFWs in their immediate needs, including stress debriefing, counseling, and initial discussion of their plans towards recovery and reintegration.   3. Stress debriefing    This refers to the process of helping individual or groups of OFWs and their families in dealing positively with the emotional impact of a severe exploitation experienced while working abroad and educating them their current and anticipated stress response through stress management and contingency planning towards recovery.    4. Counseling    This refers to the process of helping individual or groups of OFWs and their families in identifying, understanding and solving their problems using available resources geared towards improved individual or family functioning or circumstances. It aims to help the clients enhance and develop their capabilities to cope and function adequately in facing problems and difficulties.   5. Medical assistance    This refers to services of OWWA-partner medical institutions being availed of by OFWs to diagnose their health conditions and disabilities until they become fit to travel to their home destinations.    6. Legal Counseling /Conciliation Services   This refers to the services provided by a lawyer, or person(s) under the supervision of a lawyer, to assist the client in seeking or obtaining legal help in resolving his/her case/s.   7. Transportation service    This refers to the provision of appropriate transportation service to physically/mentally ill or distressed returning OFWs from the airport to the HO or to other pre-identified destination points such as hospitals, airports, seaports, bus stations, or to their places of residence, if necessary.       REGIONAL WELFARE OFFICES  (RWO)  The Regional Welfare Offices (RWOs) are strategically located in 17 regions in the country. These offices provide and sustain OWWA services to OFWs including their families. It is the implementing arm of OWWA in extending its reintegration programs and services to returning OFWs in the region.  The services provided to OFWs at the RWO are as follows:   Arrival assistance    This refers to the help extended to distressed OFWs who arrive through the local airport, sea port or land travel accompanied by the HO Case Officer/Repatriation Officer. This assistance includes coordination with the NOK and provision of appropriate vehicle or transportation assistance up to home destination of the client.        2. Client recovery    This refers to the formulation of treatment plan leading to the psychological, emotional, and physical recovery of the client. This includes psycho-social intervention such as case assessment, identification of immediate and other underlying needs, stress debriefing, referral to medical and legal assistance, conduct of individual and family counseling, networking with other service providers, and advocacy efforts towards recovery and reintegration of the client.       4. Regular OWWA programs and services    This refers to other programs and services of OWWA available to all qualified OWWA-member OFWs and their families. These include skills training and upgrading, scholarship grants, insurance benefits, and loan programs.   5. Monitoring and evaluation    This refers to tracking the effectiveness of the reintegration plan by measuring the client’s achievement in relation to his/her goals and the impact on himself/herself.   6. Data basing   This refers to a systematic data collection of the relevant demographic information of the clients, their experiences and the services provided to them. The database is utilized by the system’s functions in generating case information for sharing and documentation of best practices and other related reportorial requirements.    Procedures at the RWO  Assistance prior and upon arrival of the client at the RWO   For clients who are sick, with physical disability or mental illness as advised by the OP/HO/NOK and other sources: 1.1  Prior to arrival of the client, the CO confirms the flight details of the arriving client/OFW.  1.2  The CO informs the NOK the flight details and condition of the client.  1.3  Upon arrival, the CO attends to the client and introduces himself/herself as the duty officer.    1.4  The CO assesses the immediate needs of the client.  1.4.1  For clients needing further medical evaluation/treatment as recommended by the OP/HO:    If the NOK is present, the CO assists the NOK in bringing the client to a medical institution. If the NOK decides to bring home the client, the CO turns-over the client to the NOK after a waiver is signed. If necessary, the CO facilitates the client’s travel to his/her home destination.   The CO provides the client/NOK information on OWWA programs and services available at the RWO.    1.4.2 For clients who are sick, with physical disability or mental illness accompanied by HO Repatriation Officer:    The CO coordinates with the NOK prior to the arrival of the client.   The CO turns-over the client to the NOK if present. If the NOK is not present, the CO arranges onward travel or shall accompany the client to his/her home destination.   If the client needs further medical evaluation/treatment as recommended, please refer to Procedure A 1.4.   The CO provides the client/NOK information on OWWA programs and services.     B. Assistance for the recovery of the client  1. For walk-in clients:  1.1  The CO receives the client and assists him/her in filling up the OFW Information Sheet. For trafficked victims, the CO accomplishes the Client Card.  1.2  The CO assesses the immediate needs of the client.  1.2.1  If the client needs medical assistance:  The CO informs or coordinates with NOK and prepares referral letter to a medical institutions and/or other service providers for assistance.  The CO provides the client and/or NOK with OWWA programs and services that the client can avail of upon his/her discharge.  The CO prepares a case summary report.     1.2.2  If the client’s case involves violation of RA 8042, the CO refers the client to appropriate authorities.  For labor related cases involving money claims, the CO refers the client to National Labor Relations Commission (NLRC).  For cases involving the recruitment-related violations, the CO refers the client to POEA.  For illegal recruitment cases, the CO refers the client to Interagency Committee on Anti-Illegal Recruitment: POEA, Department of Justice (DOJ), National Bureau of Investigation (NBI), and Philippine National Police (PNP).  1.2.3  If the client refuses to pursue any case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.2.4  If the client’s case involves violation of RA 9208 (trafficked or severe exploitation):  The CO refers the client to appropriate authorities such as the Regional Inter-Agency Committee on Anti-trafficking (RIACAT) -- NBI, DOJ, PNP, POEA, Department of Foreign Affairs (DFA), and Department of Social Welfare and Development (DSWD) --- to pursue case against his/her perpetrator.  The CO may accompany the client to the said offices, if necessary.  The CO monitors the status of the case, if filed.  If the client refused to pursue case, the CO informs him/her of other services that he/she can avail of from OWWA and other service providers.    1.3  The CO conducts stress debriefing and counseling, individual and group, upon assessment of the client’s need and readiness to undertake the activities.  1.4 The CO evaluates the client’s physical and emotional recovery and discusses his/her reintegration plans.  1.5  The CO monitors the status of the client and his/her readiness towards reintegration. If the client is ready, the CO shall conduct career counseling and coaching. If not, the CO shall follow Procedures C, D, and E.  1.6  The CO follows the procedures on client’s social and economic reintegration. Please refer to Procedure C.   1.7  The CO prepares and/or updates the client’s case summary report.  2. For clients with endorsement/prior advice from the OP and HO and other sources, the CO receives the client and reviews his/her case summary report and accomplished Workers Assistance Information Sheet. Please follow Procedures B 1.7.  3. For clients and/or NOKs who report their cases through phone with or without referral from OP, HO and other sources:  3.1  The CO identifies the client’s needs.  3.2  The CO verifies if the client is an OWWA member or not.    3.3  If the client is a member, the CO informs him/her of the OWWA services that he/she can avail of.  3.4  If the client is capable to go the RWO, the CO follows Procedures B 1, for walk-in clients. If the client is not capable, the CO may monitor case through home visitation until such time that he/she is able to proceed to the RWO. The CO may also refer to other service providers/networks.  3.5  If the client is not a member, the CO refers the client to other service providers/networks.    C. Client’s reintegration assistance   1. Personal and social reintegration:  1.1  The CO assesses the client’s emotional and psychological readiness towards social reintegration.  1.2  The CO validates from family members the improvement of client’s social functioning and emotional stability.  1.3  The CO enhances the self-esteem of the client by entrusting some responsibilities he/she can perform and cope with.  1.4  The CO encourages/motivates the client to join and participate in various activities of OFW Family Circles and other community groups.  1.5  The CO prepares/updates the case summary report.    The CO assists the client to enrol in skills training/upgrading program under Skills-for-Employment Scholarship Program (SESP), subject to existing guidelines.  If the client is not qualified under the SESP program, the CO may refer the client to other institutions that offer skills training and upgrading courses.  The CO monitors the progress of the client’s training.  After completion of the training, the CO shall refer the client to the Bureau of Local Employment (BLE) of DOLE or Public Employment Service Office (PESO) for local employment.             If the client prefers to be re-employed overseas:   The CO provides the client with information that will raise  his/her awareness on safe migration to avoid similar  experience of exploitation and/or trafficking.      The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.   The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.   The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the aprocess.  THANK YOU!!!
The CO provides guidance on how to improve his/her situation abroad by having networks of information and social support from Filipino communities.
The CO provides the client with the directory of Philippine Embassies/Consulates/POLOs.


The CO informs the client to deal with legitimate LRA and/or POEA only to avoid fraudulent and exploitative practices during the recruitment process.

SOURCE: DOLE

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105 OFWs Who Availed The Amnesty Program in Saudi Arabia Arrived Home Safely
One hundred and five undocumented OFWs who availed the amnesty program of the Saudi Crown Prince from Saudi Arabia has arrived home safely on April 13. The 90-day amnesty allows those who has problems with labor or residency to correct their status or go home if they wish to without the risk of detention or paying fines.
105 undocumented OFWs mula sa Saudi Arabia, nakauwi na. One hundred and five undocumented OFWs who availed the amnesty program of the Saudi Crown Prince from Saudi Arabia has arrived home safely on April 13. The 90-day amnesty allows those who has problems with labor or residency to correct their status or go home if they wish to without the risk of  detention or paying fines.  Atty. Cesar Chavez, officer-in-charge Overseas Workers Welfare Administration's Repatriation and Assistance Division, said the government shouldered their airfare from Saudi Arabia and they will also take care of their transportation if they need to travel from Manila to their provinces. The government will also provide reintegration services or livelihood programs for them to start a new life in the country. Because of the amnesty program, they no longer need to pay fines or face any charges regarding their residency or labor violations. Ofws who returned home under the amnesty program can also go back to saudi to work  anytime if they wish to. In the usual practice, any expat who had been deported for violation in the kingdom will be blacklisted and will not be allowed to come back or work in their country. Such punishment has been waived under the existing amnesty program. During President rodrigo Duterte's visit in Saudi Arabia, he said that he will bring 250 undocumented OFWs with him when he return to the Philippines.  DOLE Secretary Silvestre Bello III also said that since the announcement of the 90-day amnesty, they already sent an augmentation team to assist the undocumented OFWs who want to avail the program by helping them in complying with the documents they need. Secretary Bello also said that unpaid claims of the OFWs are under process and the augmentation team also help in determining the validity of the claims. When the claims are already verified, the Philippine government through OWWA is willing to give the money claims in advance to the claimants. Recent retrenchment in Saudi Arabia due to oil price crisis had affected more than 11,000 OFWs left stranded without getting their salary for months as well as their indemnities, five thousand of them had already gone home without receiving a single halala. Saudi government has acted regarding the issue assuring that the OFWs will receive the money due to them even if they are already been repatriated. President Rodrigo Duterte also promised that his government will continue to repatriate the stranded OFWs and that some 250 OFWs who will be going home with him will only be the first batch. The Filipino community in Saudi Arabia was so grateful of the president. During the question and answer provided after his speech, some OFWs did not even asked questions but only expressed their deep gratitude to President Duterte for the help and compassion he is giving to the OFWs around the world.  Source: CNN Phils, GMA Recommended: The President assures that he will bring 250 stranded OFWs from Saudi Arabia with him when he returned to the Philippines after a series of visit in the Middle East.  During his speech in Davao before his departure, he said that God-willing, he will bring some OFWs in death row with him when he return to the country. During his speech in front of the Filipino Community in Riyadh , Saudi Arabia, President Duterte said that he will be bringing home the first batch of 250 OFWs who had been stranded in Saudi Arabia for a very long time, and they will continue to do it.  "We are arranging for the transportation of 250 OFWs who hopefully be back to the Philippines in time for the return of President Rodrigo Duterte.., " DOLE Secretary Silvestre Bello III said.  Secretary Bello also added that since the announcement of the Saudi Crown Prince Deputy Prime Minister and the Minister of Interior Prince Mohammed bin Naif Al Saud about the amnesty program for expats, DOLE has already sent an augmentation team to assist the OFWs  to comply with the requirements for the amnesty and a lot of them have already availed it.  According to Secretary Bello, they are also working on the unpaid claims of the OFWs and they are only validating it in order to establish their claims. If they are all been verified, OWWA will be paying their money claims in advance. President Duterte will also be visiting Bahrain and Qatar after his visit to Saudi Arabia and is expected to be back in the Philippines on April 17. Recommended:  "They've been given the clearance. I will fly them home. When I return, I'll be bringing some of them home, " he said during a pre-departure press briefing in Davao City.  Reports saying that the Embassy officials in Saudi Arabia have been acting slow with regards to helping stranded and runaway OFWs are not entirely correct according to Philippine Consul General Iric Arribas. He also said that the Philippine Embassy in Riyadh and  the philippine Consulate in Jeddah are both providing the OFWs all the help they need which includes repatriation as well.  700 OFWs have been in jails in Saudi Arabia for various charges because there are no assistance coming from the Embassy officials, according to the reports from various OFW advocates.    The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. "I have been to many places. I have been to the Middle East. You know, the husband is working in one place, the wife in another country. The so many sad stories I hear about our women being raped, abused sexually," The President said. About Filipino domestic helpers, he said:  "If you are working on a family and the employer's sibling doesn't have a helper, you will also work for them. And if in a compound,the son-in-law of the employer is also living in there, you will also work for him.So, they would finish their work on sunrise." He even refer to the OFWs being similar to the African slaves because of the situation that they have been into for the sake of their families back home. Citing instances that some of them, out of deep despair, resorted to ending their own lives.  The President also said that he finds it heartbreaking to know that after all the sacrifices of the OFWs working abroad for the future of their families they would come home just to learn that their children has been into illegal drugs. "I made no bones about my hatred. I said, 'If you do drugs in my city, if you destroy our daughters and sons, I'll just have to kill you.' I repeated the same warning when i became president," he said.   Critics of the so-called violent war on drugs under President Duterte's administration includes local and international human rights groups, linking the campaign on thousands of drug-related killings.  Police figures show that legitimate police operations have led to over 2,600 deaths of individuals involved in drugs since the war on drugs began. However, the war on drugs has been evident that the extent of drug menace should be taken seriously. The drug personalities includes high ranking officials and they thrive in the expense of our own children,if not being into drugs, being victimized by drug related crimes. The campaign on illegal drugs has somehow made a statement among the drug pushers and addicts. If the common citizen fear walking on the streets at night worrying about the drug addicts lurking in the dark, now they can walk peacefully while the drug addicts hide in fear that the police authorities might get them. Source:GMA {INSERT ALL PARAGRAPHS HERE {EMBED 3 FB PAGES POST FROM JBSOLIS/THOUGHTSKOTO/PEBA HERE OR INSERT 3 LINKS}   ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS "They've been given the clearance. I will fly them home. When I return, I'll be bringing some of them home, " he said during a pre-departure press briefing in Davao City. The President assures that he will bring 250 stranded OFWs from Saudi Arabia with him when he returned to the Philippines after a series of visit in the Middle East.  During his speech in Davao before his departure, he said that God-willing, he will bring some OFWs in death row with him when he return to the country. During his speech in front of the Filipino Community in Riyadh , Saudi Arabia, President Duterte said that he will be bringing home the first batch of 250 OFWs who had been stranded in Saudi Arabia for a very long time, and they will continue to do it.  "We are arranging for the transportation of 250 OFWs who hopefully be back to the Philippines in time for the return of President Rodrigo Duterte.., " DOLE Secretary Silvestre Bello III said.  Secretary Bello also added that since the announcement of the Saudi Crown Prince Deputy Prime Minister and the Minister of Interior Prince Mohammed bin Naif Al Saud about the amnesty program for expats, DOLE has already sent an augmentation team to assist the OFWs  to comply with the requirements for the amnesty and a lot of them have already availed it.  According to Secretary Bello, they are also working on the unpaid claims of the OFWs and they are only validating it in order to establish their claims. If they are all been verified, OWWA will be paying their money claims in advance. President Duterte will also be visiting Bahrain and Qatar after his visit to Saudi Arabia and is expected to be back in the Philippines on April 17. Recommended:  "They've been given the clearance. I will fly them home. When I return, I'll be bringing some of them home, " he said during a pre-departure press briefing in Davao City.  Reports saying that the Embassy officials in Saudi Arabia have been acting slow with regards to helping stranded and runaway OFWs are not entirely correct according to Philippine Consul General Iric Arribas. He also said that the Philippine Embassy in Riyadh and  the philippine Consulate in Jeddah are both providing the OFWs all the help they need which includes repatriation as well.  700 OFWs have been in jails in Saudi Arabia for various charges because there are no assistance coming from the Embassy officials, according to the reports from various OFW advocates.    The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. "I have been to many places. I have been to the Middle East. You know, the husband is working in one place, the wife in another country. The so many sad stories I hear about our women being raped, abused sexually," The President said. About Filipino domestic helpers, he said:  "If you are working on a family and the employer's sibling doesn't have a helper, you will also work for them. And if in a compound,the son-in-law of the employer is also living in there, you will also work for him.So, they would finish their work on sunrise." He even refer to the OFWs being similar to the African slaves because of the situation that they have been into for the sake of their families back home. Citing instances that some of them, out of deep despair, resorted to ending their own lives.  The President also said that he finds it heartbreaking to know that after all the sacrifices of the OFWs working abroad for the future of their families they would come home just to learn that their children has been into illegal drugs. "I made no bones about my hatred. I said, 'If you do drugs in my city, if you destroy our daughters and sons, I'll just have to kill you.' I repeated the same warning when i became president," he said.   Critics of the so-called violent war on drugs under President Duterte's administration includes local and international human rights groups, linking the campaign on thousands of drug-related killings.  Police figures show that legitimate police operations have led to over 2,600 deaths of individuals involved in drugs since the war on drugs began. However, the war on drugs has been evident that the extent of drug menace should be taken seriously. The drug personalities includes high ranking officials and they thrive in the expense of our own children,if not being into drugs, being victimized by drug related crimes. The campaign on illegal drugs has somehow made a statement among the drug pushers and addicts. If the common citizen fear walking on the streets at night worrying about the drug addicts lurking in the dark, now they can walk peacefully while the drug addicts hide in fear that the police authorities might get them. Source:GMA {INSERT ALL PARAGRAPHS HERE {EMBED 3 FB PAGES POST FROM JBSOLIS/THOUGHTSKOTO/PEBA HERE OR INSERT 3 LINKS}   ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS Reports saying that the Embassy officials in Saudi Arabia have been acting slow with regards to helping stranded and runaway OFWs are not entirely correct according to Philippine Consul General Iric Arribas. He also said that the Philippine Embassy in Riyadh and  the philippine Consulate in Jeddah are both providing the OFWs all the help they need which includes repatriation as well.  700 OFWs have been in jails in Saudi Arabia for various charges because there are no assistance coming from the Embassy officials, according to the reports from various OFW advocates.    The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. "I have been to many places. I have been to the Middle East. You know, the husband is working in one place, the wife in another country. The so many sad stories I hear about our women being raped, abused sexually," The President said. About Filipino domestic helpers, he said:  "If you are working on a family and the employer's sibling doesn't have a helper, you will also work for them. And if in a compound,the son-in-law of the employer is also living in there, you will also work for him.So, they would finish their work on sunrise." He even refer to the OFWs being similar to the African slaves because of the situation that they have been into for the sake of their families back home. Citing instances that some of them, out of deep despair, resorted to ending their own lives.  The President also said that he finds it heartbreaking to know that after all the sacrifices of the OFWs working abroad for the future of their families they would come home just to learn that their children has been into illegal drugs. "I made no bones about my hatred. I said, 'If you do drugs in my city, if you destroy our daughters and sons, I'll just have to kill you.' I repeated the same warning when i became president," he said.   Critics of the so-called violent war on drugs under President Duterte's administration includes local and international human rights groups, linking the campaign on thousands of drug-related killings.  Police figures show that legitimate police operations have led to over 2,600 deaths of individuals involved in drugs since the war on drugs began. However, the war on drugs has been evident that the extent of drug menace should be taken seriously. The drug personalities includes high ranking officials and they thrive in the expense of our own children,if not being into drugs, being victimized by drug related crimes. The campaign on illegal drugs has somehow made a statement among the drug pushers and addicts. If the common citizen fear walking on the streets at night worrying about the drug addicts lurking in the dark, now they can walk peacefully while the drug addicts hide in fear that the police authorities might get them. Source:GMA {INSERT ALL PARAGRAPHS HERE {EMBED 3 FB PAGES POST FROM JBSOLIS/THOUGHTSKOTO/PEBA HERE OR INSERT 3 LINKS}   ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS The OFWs are the reason why President Rodrigo Duterte is pushing through with the campaign on illegal drugs, acknowledging their hardships and sacrifices. He said that as he visit the countries where there are OFWs, he has heard sad stories about them: sexually abused Filipinas,domestic helpers being forced to work on a number of employers. ©2017 THOUGHTSKOTO www.jbsolis.com SEARCH JBSOLIS

DOLE Assist WELL (Welfare, Employment, Livelihood, Legal) to Help Repatriated OFWs and Those Who Lost Their Jobs
Operation and services of DOLE Assist WELL (Welfare, Employment, Livelihood, Legal) has been intensified to help repatriated OFWs including those who lost their jobs caused by crisis in their host country. Assist WELL is a program of DOLE that gives welfare, employment, legal and livelihood assistance to the OFWs.

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