(Sec. Cayetano, ininspeksyon ang DFA-ASEANA para sa pagkuha ng passport)
To speed up the passport application processing, the Department of Foreign Affairs (DFA) has added 15 data capture machines in its consular office at ASEANA complex.
The installation of 15 data capture machines happened, two weeks after Secretary Alan Peter Cayetano resumed office as a chief of DFA.
In his visit to DFA-ASEANA Consular office, he said that the office can now process more than 1,000 passports a day.
The machines are big help to shorten the very long queue
of passport applicants and those who are there for renewal including Overseas Filipino Workers (OFW).
According to Cayetano, the provision of the additional machine is a big help and expected to increase the "acceptance" capacity of ASEANA Consular Office by 30 percent.
“Mas dadagdagan na namin ang appointments. Hopefully, rather than 3 months, maibababa natin initially to two months or less pa”. Cayetano said.
Aside from acquisition of the said machines, DFA chief laid down other innovative schemes to make the passport application and processing faster, more convenient and more efficient.
(24 Oras: DFA Sec. Cayetano, nasaksihan ang mahabang pila ng passport applicants)
Part of the plan is to extend the working hours at the Consular Office in ASEANA to accommodate more applicants by introducing a morning and night shift system.
“We are planning to recruit 40 additional personnel as part of this new work-shift system,” he added.
The DFA is also requesting for the creation of new positions from the Department of Budget and Management (DBM) to hire additional personnel for the plan to add manpower in the regional consular offices.
“We are planning to recruit 40 additional personnel as part of this new work-shift system,” he added.
The DFA is also requesting for the creation of new positions from the Department of Budget and Management (DBM) to hire additional personnel for the plan to add manpower in the regional consular offices.
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| (Secretary Cayetano visits the Office of Consular Affairs in ASEANA to check the results of the intervention laid down to speed up passport processing) Photo Credit to DFA |
Aside from this Cayetano said, the DFA is seriously considering the opening of more consular offices in other provinces to decongest the bulk of the applicant serviced in the DFA ASEANA complex.
In ASEANA complex the DFA put up a covered tent with chairs, electric fans, water station and tv to entertain the public while they are waiting for their transaction.
An electronic queuing system with monitors was also installed to guide the clients on the processes and to avoid confusion among them.
(BT: Ilang kumukuha ng passport, naghain ng sumbong kay bagong DFA Sec. Cayetano)
Through this, the application process is more convenient and comfortable to the public.
Currently, there are 200 - 300 passport applicant that are waiting for an appointment. Some of this wait up to two months to have online appointment in DFA
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