WHAT TO DO IF YOUR SSS CONTRIBUTION IS NOT REFLECTING IN YOUR SSS RECORDS?

Base on the exclusive report of ABS-CBN, Social Security System (SSS) experienced a “Computer Glitch”, that affects a big number of SSS Contributors, specially the records from 1985 – 1989 and it was believed that these records was erased because of the computer glitch.

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screenshot from ANC News
A Computer Glitch is an event that will stop the system in the process and once you run the program again, it changes the information or data saved in the program, this is usually a bug in the computer.

Many of the Filipinos are eager to have contribution in SSS because of the benefits (pension, disability, death) that can be received especially when you are
qualified in receiving the settlement.

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SSS Members must always check their records to make sure that all contributions are recorded and up to date. The amount of the benefit either pension, disability or death that can be availed by an SSS Member also depends on the amount recorded in the system of SSS.
For example, to qualify for retirement pension, an SSS member must have at least 120 months or 10 years of contributions.  For additional information and FAQs visit this link here

In this event, there are different ways that contributors can check their status;

1. Check your account online at https://www.sss.gov.ph/ 
log-in using your account information. 

2. Go to any nearest SSS office in your place to check your account personally. They usually provide a printed copy of all SSS contribution. Make sure to bring your ID and provide your SSS number upon your request.

3. Check your account via text or mobile. 

You can get information from SSS via TEXT SSS, the SSS text service.
You pay 2.50 or 2 pesos per inquiry:
2.50   for Globe and Smart users
2.00   for Sun users
First, register by texting your SSS number and date of birth to 2600:
SSS REG <SSS Number> <MM/DD/YY>
Example:  SSS REG 0456869458 11/30/78  (Send to 2600)
Second, you will receive your PIN or personal identification number.
These are the inquiries you can make via Text SSS:
Send to 2600
Contributions:
SSS CONTRIB <SSS number> <PIN>
Loan Status:
SSS LOANSTAT <SSS number> <PIN>
Loan Balance:
SSS LOANBAL (SSS number> <PIN>
Status of Applications:
SSS STATUS Maternity <SSS number> <PIN>
SSS STATUS Sickness <SSS number> <PIN>
SSS STATUS Disability <SSS number> <PIN>
SSS STATUS ECMed <SSS number> <PIN>
SSS STATUS Retirement <SSS number> <PIN>
SSS STATUS Funeral <SSS number> <PIN>
SSS STATUS Death <SSS number> <PIN>

Nearest SSS Branch:
SSS BRANCH <City>
or
SSS BRANCH <postal code>
To know new keywords or inquiries:
SSS HELP
To send feedback or complaint:
SSS FEEDBACK <SSS number> <complaint>
Example:
SSS FEEDBACK 0987658845 contributions not posted

In the process of checking your SSS account and you experience missing records or contribution does not reflect, you may do the following:

GO TO THE NEAREST SSS BRANCH AND BRING THE FOLLOWING DOCUMENTS:

a) 2 or more VALID Identification Cards, government ID's are strongly suggested.

b) SSS payment form with bank or payment validation for the payment made. You might want to bring a photo copy just in case they ask you to submit one 

The form below is a sample contribution form showing payment validation from a bank.  

pic from Source

c) For back–up purposes you may bring your NSO/AUTHENTICATED BIRTH CERTIFICATE 

To maximize the time with the SSS officer, be ready with your SSS number. The officer wants to be accurate with her
answer, so she wants to access your SSS records before she gives a response.

Be ready also with your question. Your question
should be clear. What do you really want to know? Before you call, write data, numbers or information so you can give correct data immediately.

You can also use other SSS communication systems
for members' inquiries:

TEXT SSS as previously mentioned above

My.SSS Website
Interactive Voice Responding System or Automated
Telephone Service: 917-7777
SSS Phone Nos: 920-6446 to 55, 920-6401, Monday to
Friday, 8 am to 5 pm

Email: member_relations@sss.gov.ph

Automated Phone Services for:
Metro Manila -- 917-7777
Baguio -- 446-5902
Tarlac -- 982-8739
San Pablo -- 562-9289
Naga -- 472-9795 and 472-8842
Cebu -- 234-2053
Davao -- 227-7273
Zamboanga -- 992-2014

Nationwide: Globelines subscribers can call
917-7777 toll-free

Note: The SSS hotline is closed on Saturdays, Sundays and holidays.


FOR INTERNATIONAL

The toll-free numbers are 

a) 001-8000-CALL-SSS for HongKong and Singapore
b) 00-8000-CALL-SSS for Malaysia,Taiwan, Italy & UK
c) 801-4275 for Brunei
d) 00800-100-260 for Qatar
e) 800-0630-0038 for United Arab Emirates
f) 800-863-0022 for Saudi Arabia
g) 8000-6094 for Bahrain.

For easier recall, several of these new toll-free numbers end in 2255-777, which represent ‘CALL SSS.’ SSS toll-free numbers will be open to calls from OFWs from 6 a.m. on Mondays all the way to 6 a.m. on Saturdays in Philippine time, starting November 16, 2015. Aside
from the new toll-free numbers, overseas members can direct their SSS concerns to the OFW-CSU anytime thru e-mail at ofw.relations@sss.gov.ph and also via
hotline numbers +632 364-7796 and +632 364-7798 and its special desk assistance services at the SSS Main Office in Quezon City from Mondays to Fridays.

SSS toll-free numbers are posted at the SSS Website and the official SSS Facebook page (https://www.facebook.com/SSSPh). OFWs are urged to register at the My.SSS facility of the SSS Website so that they will also have an option to check their SSS records over the Internet.

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In the issue of computer glitch, SSS Spokesperson Susie Bugante announced that retiree need to check if they are entitled to back payments and pension adjustments by calling SSS hotline.

“According to the agency there are
retiree who have already received considerable back payments in recent weeks” –
ABS-CBN news

©2016 THOUGHTSKOTO

WHAT ARE YOUR SSS RETIREMENT AND PENSION BENEFIT AND HOW TO CLAIM

Most of our senior members of Social Security System (SSS) find it difficult to process their documentations for their retirement. Just like when filing claim for pension. Retirement benefit is a pension  paid to an SSS member who can no longer work due to old age.

The following is simple guideline how  you can claim your monthly pension.

Who can avail SSS retirement pension claim? 

 Retirement age can be mandatory when a person turns 60 years old or compulsory upon reaching the age of 65 years old. 


It is very important that the beneficiary has paid 120 months or 10 years SSS contributions. 

• An SSS member is qualified to avail of this benefit at the age of 60 years old if he or she is no longer employed, and has paid at least 120 monthly contributions prior to the semester of retirement.

• Upon reaching the age of  65 years old, an SSS member whether employed or not can file for retirement as long as he or she has satisfied the 120 months or 10 years contribution required. 

Underground Mineworkers however can file for early retirement at the age of 55 years old provided:He was an underground mine-worker for at least 5 years (either continuous or accumulated) prior to the semester of retirement but whose actual date of retirement is not earlier than March 13, 1998; separated from employment or has ceased self-employment; and has paid at least 120 monthly contributions prior to the semester of retirement.


What are the types of retirement benefit?

Monthly Pension – It is a lifetime cash benefit paid to a retiree who has paid at least 120 monthly contributions to the SSS prior to the semester of retirement.

Lumpsum Amount – It is equal to the total contributions paid by the member & the employer including interest. It is granted to a retiree who hasn’t paid the 120 monthly contributions.

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If An SSS Member did not pay at least 120 months of contribution can he/she file and avail retirement benefit? 

An SSS member who was not able satisfied or paid at least 120 months or equivalent of 10 years contribution can still file for pension. However it will be paid to him/her on a lump-sum basis. The retirement fund will be equal to all the contributions paid by the employee and employer plus the interest. 

Lumpsum pension= Total contributions paid by beneficiary or employee + contributions by employer + interest rate

Can I avail Lumpsum pension if I paid at least 120 months contributions or more?


A member who satisfied the 120 months contributions required by SSS can avail monthly pension. He or she may also avail lumpsum payment of the first 18 months of his/her pension on a discounted rate to be determined by SSS.

What are the other benefits to be received by SSS qualified pensioner?

A pensioner may qualify for monthly pension or lumpsum benefit.

For retirees who satisfied the required contributions of 120 months or more they can receive:

• Monthly pension 
• The retiree is entitled to a 13th month pension payable every December.
• The dependents' allowance stops when the child reaches 21 years old, gets married, gets employed, or dies. However, the dependents' allowance is granted for life for children who are over 21 years old, if they are incapacitated and incapable of self-support due to physical or mental defect that is congenital or acquired during minority.

The dependents (legitimate, legitimated or legally adopted, and illegitimate children) of the retiree will also receive an equivalent allowance of 10% of the monthly pension or Php 250 whichever is higher
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How to file claim for monthly pension or lumpsum pension benefit?

1. The member must provide the SSS Form DDR-1 alsoknown as Death, Disability and Retirement Claim Form to claim for retirement benefit. Using black ink, the member must fill up the form legibly and completely.

You may download the form here

3. The member must submit one copy of SSS Form DDR-1 in person to the nearest SSS branch together with the following requirements

Application Requirements:

1. Retirement Claim Application 

2. DDR Signature Card 

3. DDR Savings Account form;

4. Certificate of Separation from last employer (if member is less than 65 years old) ;

The member must  bring Certification of Separation from last employer if he is less than 65 years old and if the last employer did not accomplish the certification portion of retirement application. In case there is no Certification of Separation from employer, Affidavit of Separation from Employment must be submitted. 

5. Passbook or ATM Card (if pension);

A member must open a single savings account in the bank of his choice and submit to the SSS his savings account number and a photocopy of his passbook or ATM Card upon filing of his application. The original copy of the passbook must be presented for authentication purposes.

6.   Certified true copies of birth or baptismal certificate of dependent children;

7.   Certified of cessation of business or practice of profession (for self-employed members who are less than 65 years old);

8.   Certified true copy of marriage certificate

9.   Proofs of filiation for illegitimate dependent children

10. UMID or SSS biometrics ID card or two (2) other valid IDs, both with signature and at least one (1) with photo and date of birth.

* Other supporting documents may be requested by SSS depending on the evaluation of the claim.

The video below might also help you how you can file  claim for your  retirement benefit 

For more questions, you may email them @ member_relations@sss.gov.ph.

©2016 THOUGHTSKOTO

SSS Pensioners To Receive 13th Month Pension

According to Ms. Susie Bugante of SSS, this month of December, SSS will give 13th month pension to its almost 2 million pensioners.

The 13th month pension will be equivalent to their monthly pension benefit, but it does not include career allowance for those receiving disability pension. 

Those receiving retirement pension, and death beneficiary of their deceased spouse will be entitled to receive two 13th month pension, as part of their retirement pension and another as death beneficiary.

"HERE’S happy news to our pensioners! Close to 2 million Social Security System (SSS) pensioners will receive their 13th-month pension along with their December pension within the month. This is part of the annual tradition began in 1988 as the pension fund’s way of enhancing its pensioners’ benefits.

The 13th-month pension of retirees and survivor pensioners is equal to the amount of their regular monthly pensions, while it excludes the career’s allowance for disability pensioners.

Children receiving dependent’s pensions are also entitled to the 13th-month pension. Partial disability pensioners should have received a full year’s pension for them to be entitled to the extra month pension.

SSS members or their beneficiaries can withdraw their December and 13th-month pensions on a schedule based on the members’ contingency dates for retirement, disability or death. Based on experience, however, most banks allow pensioner-depositors to withdraw their benefits earlier than their contingency dates to enable them to enjoy the Christmas season.

Retirement pensioners who are, at the same time, death beneficiaries of their deceased spouses, who were members of the SSS, are entitled to separate 13th-month pensions under the two benefits.

What about those pensioners who availed themselves of the first 18 months advance pension and the three months advance pension for calamity victims, are they still entitled to the 13th-month pension? This is a question that pensioners often ask.

The answer is yes, they are entitled to the 13th-month pension. Thus, they can expect to have this amount deposited in their account within the month.

For those pensioners who are still receiving their pensions in checks, they can expect to receive their checks within the month of December.

Regardless of the date of settlement of a retirement, death or total disability claim, the pensioner is entitled to a full 13th-month pension when the month of December comes along."

SOURCE HERE

For more information about the Social Security System (SSS) and its programs, call its 24-hour call center at (632) 920-6446 to 55, Monday to Friday, or send an e-mail to member_relations@sss.gov.ph.

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©2015 THOUGHTSKOTO