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Wednesday, August 17, 2016

WHAT TO DO IF YOUR SSS CONTRIBUTION IS NOT REFLECTING IN YOUR SSS RECORDS?

The amount of the benefit either pension, disability or death that can be availed by an SSS Member also depends on the amount recorded in the system of SSS. WHAT TO DO IF YOUR SSS CONTRIBUTION IS NOT REFLECTING IN YOUR SSS RECORDS? 1. Check your account online log-in using your account information.  2. Go to any nearest SSS office in your place to check your account personally. They usually provide a printed copy of all SSS contribution. Make sure to bring your ID and provide your SSS number upon your request. . Check your account via text or mobile.  You can get information from SSS via TEXT SSS, the SSS text service.
Base on the exclusive report of ABS-CBN, Social Security System (SSS) experienced a “Computer Glitch”, that affects a big number of SSS Contributors, specially the records from 1985 – 1989 and it was believed that these records was erased because of the computer glitch.
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screenshot from ANC News
Computer Glitch is an event that will stop the system in the process and once you run the program again, it changes the information or data saved in the program, this is usually a bug in the computer.

Many of the Filipinos are eager to have contribution in SSS because of the benefits (pension, disability, death) that can be received especially when you are
qualified in receiving the settlement.
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SSS Members must always check their records to make sure that all contributions are recorded and up to date. The amount of the benefit either pension, disability or death that can be availed by an SSS Member also depends on the amount recorded in the system of SSS.
For example, to qualify for retirement pension, an SSS member must have at least 120 months or 10 years of contributions.  For additional information and FAQs visit this link here



In this event, there are different ways that contributors can check their status;

1. Check your account online at https://www.sss.gov.ph/ 

log-in using your account information. 

2. Go to any nearest SSS office in your place to check your account personally. They usually provide a printed copy of all SSS contribution. Make sure to bring your ID and provide your SSS number upon your request.

3. Check your account via text or mobile. 
You can get information from SSS via TEXT SSS, the SSS text service.
You pay 2.50 or 2 pesos per inquiry:
2.50   for Globe and Smart users
2.00   for Sun users
Firstregister by texting your SSS number and date of birth to 2600:
SSS REG <SSS Number> <MM/DD/YY>
Example:  SSS REG 0456869458 11/30/78  (Send to 2600)
Secondyou will receive your PIN or personal identification number.
These are the inquiries you can make via Text SSS:
Send to 2600
Contributions:
SSS CONTRIB <SSS number> <PIN>
Loan Status:
SSS LOANSTAT <SSS number> <PIN>
Loan Balance:
SSS LOANBAL (SSS number> <PIN>
Status of Applications:
SSS STATUS Maternity <SSS number> <PIN>
SSS STATUS Sickness <SSS number> <PIN>
SSS STATUS Disability <SSS number> <PIN>
SSS STATUS ECMed <SSS number> <PIN>
SSS STATUS Retirement <SSS number> <PIN>
SSS STATUS Funeral <SSS number> <PIN>
SSS STATUS Death <SSS number> <PIN>

Nearest SSS Branch:
SSS BRANCH <City>
or
SSS BRANCH <postal code>
To know new keywords or inquiries:
SSS HELP
To send feedback or complaint:
SSS FEEDBACK <SSS number> <complaint>
Example:
SSS FEEDBACK 0987658845 contributions not posted

In the process of checking your SSS account and you experience missing records or contribution does not reflect, you may do the following:

GO TO THE NEAREST SSS BRANCH AND BRING THE FOLLOWING DOCUMENTS:



a) 2 or more VALID Identification Cards, government ID's are strongly suggested.


b) SSS payment form with bank or payment validation for the payment made. You might want to bring a photo copy just in case they ask you to submit one 


The form below is a sample contribution form showing payment validation from a bank.  

c) For back–up purposes you may bring your NSO/AUTHENTICATED BIRTH CERTIFICATE 

To maximize the time with the SSS officer, be ready with your SSS number. The officer wants to be accurate with her
answer, so she wants to access your SSS records before she gives a response.

Be ready also with your question. Your question
should be clear. What do you really want to know? Before you call, write data, numbers or information so you can give correct data immediately.

You can also use other SSS communication systems
for members' inquiries:

TEXT SSS as previously mentioned above
My.SSS Website
Interactive Voice Responding System or Automated
Telephone Service: 917-7777
SSS Phone Nos: 920-6446 to 55, 920-6401, Monday to
Friday, 8 am to 5 pm
Email: member_relations@sss.gov.ph

Automated Phone Services for:
Metro Manila -- 917-7777
Baguio -- 446-5902
Tarlac -- 982-8739
San Pablo -- 562-9289
Naga -- 472-9795 and 472-8842
Cebu -- 234-2053
Davao -- 227-7273
Zamboanga -- 992-2014

Nationwide: Globelines subscribers can call
917-7777 toll-free

Note: The SSS hotline is closed on Saturdays, Sundays and holidays.


FOR INTERNATIONAL

The toll-free numbers are 
a) 001-8000-CALL-SSS for HongKong and Singapore
b) 00-8000-CALL-SSS for Malaysia,Taiwan, Italy & UK
c) 801-4275 for Brunei
d) 00800-100-260 for Qatar
e) 800-0630-0038 for United Arab Emirates
f) 800-863-0022 for Saudi Arabia
g) 8000-6094 for Bahrain.


For easier recall, several of these new toll-free numbers end in 2255-777, which represent ‘CALL SSS.’ SSS toll-free numbers will be open to calls from OFWs from 6 a.m. on Mondays all the way to 6 a.m. on Saturdays in Philippine time, starting November 16, 2015. Aside
from the new toll-free numbers, overseas members can direct their SSS concerns to the OFW-CSU anytime thru e-mail at ofw.relations@sss.gov.ph and also via
hotline numbers +632 364-7796 and +632 364-7798 and its special desk assistance services at the SSS Main Office in Quezon City from Mondays to Fridays.

SSS toll-free numbers are posted at the SSS Website and the official SSS Facebook page (https://www.facebook.com/SSSPh). OFWs are urged to register at the My.SSS facility of the SSS Website so that they will also have an option to check their SSS records over the Internet.


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In the issue of computer glitch, SSS Spokesperson Susie Bugante announced that retiree need to check if they are entitled to back payments and pension adjustments by calling SSS hotline.


“According to the agency there are
retiree who have already received considerable back payments in recent weeks” –
ABS-CBN news


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