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Showing posts with label MIAA. Show all posts
Showing posts with label MIAA. Show all posts

Tuesday, November 29, 2016


Good News to all Overseas Filipino Workers (OFW).

Starting March next year, you will no longer be queuing for a refund of terminal fees.

This news is confirmed by Manila International Airport Authority General Manager Ed Monreal.

The P550 terminal fee, also known as International Passenger Service Charge (IPSC), is included in the airline ticket upon purchased whether in airline ticket offices or bought online.

This was imposed by Aquino administration with the aim to decongest the Ninoy Aquino International Airport (NAIA) pre-departure areas.

The line for the terminal fee refund at NAIA Terminal 3 -  CTO Hong Kong News

However, OFWs can claim a refund for this terminal fee upon departure at the airport terminals.

Monreal also gives his assurance to refund those who have not been able to get their money as longs as the OFWs possess the e-ticket, boarding pass and passport regardless of the date they were purchased or stamped.

“Anytime they [OFWs] can [ask for the]refund as long as they present the usual requirements,” he added.

(WATCH:MIAA implements integration of international terminal fee)







OFWs opposed the imposition of the said terminal fees while Senate and Congress calling the past administration to abolish the collection of the fee.

According to sources, billion of pesos has been collected from the terminal fee in the airline ticket.

Half of this amount remains unclaimed by some OFWs, making it a part of the general fund of NAIA.

(WATCH:OFWs still lining up for airport terminal fee refund)



Wednesday, October 05, 2016


Starting October 6, the "No Pocket Policy" will be implemented strictly to all baggage loaders at the Ninoy Aquino International Airport (NAIA)

Manila International Airport Authority (MIAA) said it aims to eradicate baggage pilferage and to improve security.

Under the No Pocket Policy, baggage loaders are not allowed to wear uniforms that have pockets.

This is to prevent thefts that targets Overseas Filipino Workers (OFWs) and travelers.

MIAA General Manager Ed Monreal said the policy will be strictly implemented to all loaders as a precaution, to ensure that if items are taken from the luggage of passengers, employees cannot easily conceal these.

Ground handlers will be provided with new uniforms that have no pockets. Those who will still wear uniforms with pockets will be barred from entering baggage areas in all NAIA terminals.


First Offense: Baggage handlers caught for the first time wearing uniforms that have pockets will be given a warning.

Second Offense: Those caught for the second time will have their access pass canceled.

Third Offense: Termination for those who commit a violation for the third time.

(WATCH:6 NAIA baggage handlers suspected of stealing from passengers)

It was November 2008 when the No Pocket Policy was implemented to avoid baggage theft that was blamed on airport baggage handlers.

In a recent inspection, at least 20 employees of airline service providers were caught violating the policy; while some other ramp staff, for compliance purposes, were found to have manually stitched their uniform pockets.

(WATCH: Paano nangyayari ang nakawan sa mga bagahe sa NAIA?)

Other than no pocket policy, Monreal appealed to airlines companies to bar aircraft cleaners from wearing jewelry when boarding an aircraft.

“This will further promote the virtue of honesty as it will encourage aircraft cleaners to turn over valuable items, especially jewelry, that they may find in the aircraft while cleaning,” he said.

In Hong Kong, a former baggage handler at Chek Lap Kok International Airport was sentenced to four months in prison for stealing a laptop from the baggage of an Air Asia passenger.

The suspect is 40-year-old Filipino with initials R.T, after he pleaded guilty to one charge of theft for stealing a Lenovo laptop computer.

Hong Kong International Airport
The incident happened on November 14, 2014, between 4 p.m and 6 p.m. at the airport.

The defendant is a Hong Kong resident.

According to the investigators, the Filipino "ransacked" the luggage of the victim at took out the laptop but the undercover policeman conducting "anti-baggage theft" saw him.




Wednesday, April 27, 2016

OFW From Hong Kong Lost P50,000 Worth Of Valuables In Her Tampered Luggage

An OFW from Hong Kong who arrived in NAIA on Tuesday, lost  valuables with estimated worth of Php 50,000.

Upon arrival, she was devastated to find her luggage torn and held together with tape, and the zippers tampered and broken.  She lost jewelries, shoes, and some gifts for her baby.



According to airport personnel on duty, it is possible that the pilferage happened in Hong Kong. 

She was advised to report the incident to her airline and list the items that were lost.   PAL spokesman, Cielo Villaluna also said they are already investigating and looking at the CCTV footage of baggage handling facilities in the Philippines and Hong Kong.

MIAA spokesperson David de Castro said passenger baggage are responsibility of the airline carrier but they are willing to help with the investigation.  

Read here to know the RIGHTS of AIRLINE PASSENGER

Tuesday, January 12, 2016

MIAA: 3 Taxi Drivers Apprehended Carrying Fake Dollar Rate Card At NAIA

Many taxi drivers outside the NAIA are using fake cards with logo of Department of Tourism and Philippine Airlines.
The cards have list of possible destinations and corresponding dollar rates, and slogan "Bayan Ko, Sagot Ko"

The lowest rate is $25 or Php 1,175. It is said that these taxi drivers are using the fake dollar card to dupe foreigners. 

Airport Transport Concessionaires Association Inc. also denied authorizing the drivers to use this fake cards.

Ariel Inton of LTFRB also said that their agency have not issued fare matrix in dollar. 

The MIAA Facebook  page has posted a press release saying that there will be surveillance and random inspection to be conducted by LTFRB. They also mentioned that there were already three (3) drivers apprehended for carrying fake dollar rate card. 

The press release reads as follows:

January 12, 2016

Random inspection by LTFRB to be implemented at NAIA
To augment the surveillance of transportation operations at the Ninoy Aquino International Airport (NAIA), the Land Transportation Franchising and Regulatory Board (LTFRB) will be conducting random inspections at the NAIA starting Wednesday.
This comes following various complaints brought to the attention of the Manila International Airport Authority (MIAA) regarding overcharging of passengers particularly through fake dollar rate cards presented by airport taxis.
The presence of the LTFRB will augment surveillance efforts of airport security in going against illegal activities related to transportation.
This was discussed in a meeting held today by the MIAA and the LTFRB wherein transport concessionaires were confronted to implement their own policing measures to deter their own drivers from committing prohibited acts against passengers.
Overcharging of fares and presenting fake rates are considered as grave offenses under the MIAA’s circular on traffic management.
The MIAA has not approved any dollar rate card for its accredited taxis. All fares are charged in Philippine Peso.
Airport taxi drivers at fault are penalized P2000 to P5000 aside from the confiscation and cancellation of their access passes.
Operations of a concessionaire are suspended after accumulating 20 grave violations in a year. A concessionaire’s contract is terminated after 10 more grave violations in the succeeding year.
Yesterday, three drivers were apprehended for carrying dollar rate cards in their units while, in 2015, a total of 35 cases of overcharging were recorded and resolved.
MIAA General Manager Jose Angel Honrado says that he will strive to put an end to illegal activities at the airport hounding passengers.
“The MIAA will not allow the airport to be a breeding ground of illegal activities. I will see to it that offenders are removed from the airport. More than anything, the welfare of passengers should always be the priority,” Honrado says.
Meanwhile, it was also agreed upon during today’s meeting with transport concessionaires that there will only be one assigned dispatcher for all transport companies at the terminal curbside.
Transport personnel were also advised to stay within the premises of their assigned desk.
Currently, each concessionaire at the terminals has their own dispatcher offering different rates and services as they approach passengers.
Limiting the personnel at the curbside will do away with the confusion among passengers as to transportation services available at the airport.
For instance, fares for car rental services are dependent on the agreement with the service provider. There are no fixed rates for car rentals which are typically higher than coupon taxis and yellow, metered taxis.
Passengers are advised to approach the desk of their preferred mode of transportation and not to accommodate random solicitors.

January 12, 2016 PRESS RELEASE Random inspection by LTFRB to be implemented at NAIA To augment the surveillance of...
Posted by Ninoy Aquino International Airport MIAA on Tuesday, January 12, 2016


Monday, September 28, 2015

Ten Reasons We Are Oppose to the P550 Terminal Fee

1.   Against Republic Act 10022

The  R.A. 10022 as amended read as follows: SEC. 35.  Exemption from Travel Tax, Documentary Stamp and Airport Fee. - All laws to the contrary notwithstanding, the migrant workers shall be exempt from the payment of travel tax and airport-fee upon proper showing of proof entitlement by the POEA.

Sabi ni Raymund L. ng Jeddah Saudi Arabia: “Basic logic lang eh example nagnakaw siya tapos nahuli kaya ibinalik niya, does it acquit him of his crime? Same thing sa batas na di dapat maningil o pagbayarin ng terminal fee ang mga OFWs tapos ngayon sisingilin at isasauli.. Eh kung ganyang logic nila parang sinabi mo na pwedeng magnakaw ng bilyon-bilyon  sa gobyerno at pag nahuli ka isasauli mo at wala ng kaso kasi isinauli mo naman.”

2.   Not all Employer will Pay OFWs Air Ticket
a)    Not all. In countries like United Arab Emirates, Saudi Arabia, Israel, Singapore and many others, as commenters expressed that they are the one paying for their air tickets. The sponsors only cover the payment once you are on exit or your contract ends.
b)    Family Case, where the family stays abroad with the OFW. The OFW shoulder the cost not related to planeticket and sometimes even more depending on what the OFW and the employer agreed to.
c)    Some employers give the money to employee and employee will purchase the ticket, now with terminal, they haveto pay extra for the P550
d)    During Emergency Leave or Vacation, employees usually pay for their air tickets.

Sabi ni Clarita, a caregiver based in Israel: “Hindi po employer ang bumibili ng ticket naming,sa halos 9 years ko na dito sa Israel, kada bakasyon ko, ako ang bumibili ngticket. Sasagutin lang ng employer ko ang airplane ticket cost kung finishcontract na ako.”

Sabi ni Mel from Dammam, Saudi Arabia:”Fix na rate ang binibigay sa amin ngemployer, kung pick season, mas lalong mag-aabono na kami ng pambayad niyan saair tickets kasi may terminal fee pa.”

3.   Money (P550) TerminalFee is already a one day hard earned salary to many OFWs.
Sabi ni Josie ng Doha Qatar: “Samin po na mga kasambahay, isang araw nanaming pinagpaguran yang P550 na yan, halos 18-20 hours na kaming pagod niyanpara lamang ibayad sa terminal fee tapos hindi mo na ipaparefund”
4.   Forms? So many forms.
Sabi ni Saysonic, an OFW based in Yanbu, Saudi Arabia: “The forms and many requirements is not in line with PNoy's tuwid na daan wherein he wants all government services to shorten the processes so they can serve more people...however, yung forms na ipapafill-up sa atin in refunding the Terminal Fee is a waste of time plus the fact na nagdagdag ka pang papaswelduhang empleyado sa counter ng refunds.”
5.   Long Lines? Which line has a longer Queue, Terminal Fee or OEC verification?
If you want to eliminate longer lines by including the terminal fee in air tickets and then ask OFWs to refund, you should observe at the NAIA counter. Mas mahaba ang linya, ang verification sa OEC, prior to immigration counter kaysa sa linya ng nagbabayad ng Terminal Fee. Now,imagine those OFWs lining up for refund? The long lines at the OEC verification is quick, because it requires only stamping, what more yung may mga papers and documents to fill and present and to be checked?
Sabi ni Beverly from Dubai, UAE: Can they please confirm their figures na 25% lng ang OFWs na gumagamit ng airport. The highest concentration is here in the Middle East na at least every one or two years umuuwi? Halos lahat OFW. Compared sa mga hindi OFW na US or Canada based na kung ilang taon bago umuuwi. I really think if they have a truthful numberkung ilan ang OFW airport users (international flights ratio lang) that alone will show na hindi efficient solution yun to trim down the cues.

6.   Refund? Why pay? Why not make a SOLUTION at the point of purchase?
MIAA will pay the airline carriers P150M annually for collecting the terminal fee. Why not at the point of purchase na kung saan bibili ka pa lang ng ticket ay malalaman na nasa abroad ka at OFW ka? There are many measures na pwedeng magagawan ng paraan. IP address when purchase online. Country location when purchasing the air tickets abroad. Proof of being an OFW, can be passport, company ID, old OEC, or simply ask if OFW or not.

7.   Computation: Refund and No Refund
If there are 4,000 OFWs leaving the countrydaily: 4,000 x 550 = P2,200.000 How many counters do they have to set-up afterimmigration booth? 2, 4, 6, 10 counters? How many counters ang naka set up saOEC verification, 2 counters. 2 counters sa nagbabayad ng terminal fee and theysaid na makakasave sila ng P50M because of this. How much expenses will theyincur sa REFUND counters?
If there are 1,000 OFWs that will notrefund daily, assuming yan na lang kaliit ang ayaw mahassle, 1,000 x P550 =P550,000. Half Million Pesos daily, in 30 days, P16.5M!!!

8.   Airport Scenario OnDeparture: Maiiwan ng Eroplano o Nagmamadali, Madaming Bata.

Dalawa among 3 requirements sa pagrefund sa Departure Area.(section VII item29.i.1and 3).. COPY OF PASSENGER TICKET... at yung PRESENTATION OF BOARDING PASS... magkaibang words ang ginamit.. yung una COPY at yung pangalawa PRESENTATION. Mangangailangang ixerox pa sa loob ng departure area ang Passenger Ticket ang sabi - COPY. We all know na pag nasa loob na ng Departure area di ka na pwede lumabas pagkalampas ng Immigration Counter.. or even if eh lalabas ka pa ba para magpaxerox lang.. kung meron man sa loob

Sabi ni Kathy G. based in Kuwait: “Sa aking experience wala pang PILA ng Terminal Fee refund madami ng naiiwanan ng eroplano. Madaming pila ang dadaanan mo bago ka makapunta ng Boarding Area. Kung after Immigration ang refund, at konti nlng ang oras mo bago ang Depature time hindi mo na gugustuhin na magrefund lalo na kung may kasama kang mga bata na pipila.

9.   If the OFW will not Refund, Where will it go?
How will the government accountfor the unclaimed refunds? Where will it go?
Sabi ni Fidel C. an OFW based in Riyadh Saudi Arabia: “The many 'irregularities' that trapped so many people in the government to become corrupt, it is not hard to understand that funds collected and may not all be refunded accordingly will find its way to fund other corrupt practices. The circular that integrates the terminal fees into the purchase of tickets and then to be refunded is JUST one way to make money for a hidden agenda, like funds for the upcoming elections, extra expenses to win peoples' votes etc. since The 1987 constitution has been changed, it also opened vast opportunities for making laws that have loopholes in their processes. More people came to politics and the budget bloomed sky high for their salaries and wages. All from people's taxes and yet those in power can simply manipulate these laws...and are they themselves the first to be corrupt....SO. Where else will these funds go??? Projects ?? You can't blame the whole world to think that this circular is intended for other reasons and the terminal fees and it's circular of integration is one covert conspiracy under the guise of a Legalized tool of corruption. Just look who is watching..he may be the brains of this all and if it fails, only those below will be blamed.”

10. No Consultation to OFWs.
OFWs are one of the sectors that will be greatly affected by this policy measure,but there was no dialogue or consultation that was conducted before this circular was signed. Nagmuro-muro sila, sila-sila lang hindi man lang tayo sinabihan pero tayo ang magbabayad! Ganyan ba ang demokrasya? Ganyan pa sa Aquino government? Palagay namin hindi. So why allow this to be implemented?


Saturday, April 18, 2015


MIAA airport manager blames passengers, mostly OFWs using the NAIA airports for putting gadgets and jewelries and valuables inside luggage's and for using tiny locks?  
He says the luggages are too easy to open.

Six baggage handlers at NAIA was caught with stolen items believe to be from vacationing OFWs and these looters according to report, was SUSPENDED. But the MIAA chief denies that these people are airport personnel's. He said these men or looters of baggage's are working as outsource personnel under airline companies. 


Saturday, September 06, 2014

Effective October 01, All OFWs will pay atleast P550 Terminal Fee

President Benigno S. Aquino III, Transportation and Communications Secretary Joseph Emilio Abaya and Manila International Airport Authority (MIAA) general manager Jose Angel Honrado. (Photo by: Gil Nartea / MalacaƱang Photo Bureau).

EFFECTIVE ON OCTOBER 1, 2014 ALL OFWs who bought their ticket abroad and/or online will be paying an extra P550 Terminal Fee. Since OFWs are exempted of this scheme according to law, they are allowed to get a refund in the Philippines. Read the chronology of events and the processes, and requirements below.
International Passenger Service Charge (IPSC) Integration Program
Initial scheme was Pay–all
All exempted pax PAY subject to refund
Dialogue with Government Stakeholders and Manning Agencies
On March 2014 there was a clamor to modify the pay-all scheme.
A.) IPSC  to be integrated by DEFAULT for tickets purchased ONLINE or ABROAD
B.)   IPSC will NOT  be collected for tickets purchased   from ticketing offices / travel agents  within the Philippines upon presentation of exemption certificate
On July 8, 2014  there was a Dialogue with DOLE, POEA, Land-based and NGOs including the Pinoy Expats/OFW Blog Awards, or PEBA, Inc.
July 21, 2014  :  Update concerned Government Agencies on the status of the   Integration of IPSC. DOLE and POEA requested for the exemption of OFWs at the point of sale even if purchased abroad or online. 
MIAA arranged a meeting between DOLE, POEA and Air Carriers to explore the possibility of exempting OFWs even if ticket is purchased online or abroad:
On August 20, 2014  there was an  Initial dialogue between DOLE   and POEA, PAL & Cebu Pacific and on August 28, 2014,  POEA had a dialogue with Air Carriers
  Air Carriers agreed to study the   issues raised by DOLE and POEA for incorporation in   phase 2 of the Integration program.

Refund Process

1. Refund counters located after immigration counters on departure date at the MIAA Administration Building.
Documentary Requirements
At the Terminals (on departure date after clearing Immigration)
a) Submit copy of passenger ticket / invoice / official receipt or any other document which clearly shows that exempted pax has paid the IPSC.
b) Surrender original copy of Exemption Certificate (airport copy)
c) Presentation of Boarding Pass
Documentary Requirements
At the MIAA Administration Building (by representative or upon arrival)
  In all cases, refunds must be accompanied by the following:
a) Duly accomplished Request for Refund Form
b) Submit copy of passenger ticket / invoice / official receipt or any other document which clearly shows that exempted pax has paid the IPSC.
c) Original copy of Exemption Certificate (airport copy)
d) Presentation of original copy of boarding pass and submission of a photocopy thereof. If original copy of the boarding pass is not available, any of the following documents:
1.Presentation of passport showing the passenger’s identity and date of departure, or
2.Certificate from the Air Carrier of the departure date of the passenger/s (in the absence of the passport)

Documentary Requirements
If refund is thru a representative:
a) Documents enumerated above; and
b) Special Power of Attorney (SPA) executed in favor of the representative; and
c)Valid Government-issued ID of the passenger’s representative for the purpose of claiming refund

 Documentary Requirements
Group Refund
a) Documents enumerated above; and
b) Special Power of Attorney (SPA) executed by the Passenger Claimants designating an entity in possession of the Exemption Certificate to claim the refund; and
c) Valid Government-issued ID of the entity’s  representative 

One volunteer said: "May lapses kasi dito sa TERMINAL FEE na P550. May batas na libre ang mga OFW ng Terminal Fee. Bakit hindi sinusunod ang batas? Una: Tadtad ng requirements para makapagparefund. As an OFW na nagmamadaling umuwi sa pamilya natin, we don't have time to fall in line and process for this, kaya expect na lolobo ang 'trust fund' nila.

2nd: Kung magpaparefund ka through representative dapat may Special Power of Attorney. Magkano pagawa ng SPF? Tapos paparefund mo P550 pamasahe pa ng relatives na magpaparefund so lolobo na nga ang 'trust fund'.

3rd: Yung mga kagaya namin na nasa labas ng bansa at kumpanya ang bumibili ng ticket, embedded na daw yung terminal fee, so walang kwenta na OFW kami at exempted kasi company naman ang nagbabayad, at dahil hindi namin pera, baka sakaling di na kami magpaparefund, so mapupunta ang pera sa 'trust fund'.

4th: Yung mga kagaya ng kakilala namin na binibigay sa kanila ang pera pambili ng ticket, mababawasan ng P550 ang kanyang perang pambili, o kung apat sila sa pamilya, mababawasan ng P2200. Kung ipaparefund nila punta sa MIAA Building, fill up ng forms, pipila, at ipapakita ang mga dokumento at kung may connecting flights sila, hindi na nila paparefund kasi hassle pa, so sa 'trust fund' mapupunta ang pera."